FAQ
Find quick solutions to your Touch Reviews inquiries and get ready to transform your online reputation.
Discover answers to your questions about Touch Reviews, the powerful tool that simplifies Google reviews for businesses. Explore common inquiries and find the information you need to boost your online reputation.
What is Touch Reviews, and how does it work?
Touch Reviews is a subscription-based service that helps businesses gather and manage Google reviews easily. It includes physical cards and a digital dashboard. Customers can tap the card to leave reviews.
Who is behind Touch Reviews?
Touch Reviews is a product offered by Catalyst Perspective, a well-established full-service marketing and advertising agency. We have a proven track record in the industry.
What makes Touch Reviews different from other review management tools?
Our unique Touch Reviews card simplifies the review process. It's easy for customers to leave reviews with a simple tap. Plus, we offer comprehensive marketing and advertising support at discounted rates.
What do I get with a Touch Reviews subscription?
With a Touch Reviews subscription, you'll receive access to our user-friendly dashboard, two Touch Reviews cards, fast delivery, and ongoing support from our team.
How can I integrate Touch Reviews into my business?
Simply place one of the Touch Reviews cards on your counter, and carry the other to request reviews. It's incredibly easy and requires no technical expertise.
What kind of businesses can benefit from Touch Reviews?
Any business that wants to improve its online reputation and Google presence can benefit from Touch Reviews. Whether you're a small cafe or a larger service provider, our solution is adaptable.
Can I try Touch Reviews before committing?
Absolutely! We offer a risk-free 14-day trial. If you're not satisfied, you can cancel your subscription with no questions asked.
Is Touch Reviews only available in Australia?
While we are proudly Australian-owned and operated, our services are available globally. We can ship our Touch Reviews cards to most locations.
How long does it take to see results with Touch Reviews?
Results vary depending on your business and customer interactions, but many of our customers start seeing positive changes within weeks.
What if I have technical difficulties or need assistance?
Our support team is here to help. If you encounter any issues or have questions, please reach out to us, and we'll provide prompt assistance.
How does the pricing for Touch Reviews work?
Pricing for Touch Reviews is based on subscription duration. We offer various packages to fit your business needs.
Can I cancel my subscription at any time?
You can cancel your subscription only after the contractual period at any time after our 14 day trial period. You will be emailed access to manage your subscriptions and invoices.
What additional services does Catalyst Perspective offer to Touch Reviews customers?
As a Touch Reviews customer, you can access discounted marketing and advertising services from Catalyst Perspective, a full-service agency. We're here to support your business growth.
How can I contact Touch Reviews for further information?
You can reach out to our customer support team through the contact information provided on our website. We're always here to assist you.
Can I use Touch Reviews if I'm not tech-savvy?
Absolutely! Touch Reviews is designed to be user-friendly. You don't need technical expertise to integrate it into your business. We just need access to your Google Business Profile.
Are there any hidden fees or extra costs with the subscription?
No, there are no hidden fees. The subscription price covers all the features and benefits we offer.
Can I customise the Touch Reviews card with my branding?
Currently, we offer standard Touch Reviews cards. However, we're actively working on customisation options for the future.
How do I access the dashboard, and is it mobile-friendly?
You can access the dashboard through the link we will email you. Yes, it's mobile-friendly, allowing you to manage your reviews on-the-go.
Is there a limit to the number of reviews I can receive with Touch Reviews?
There is no specific limit to the number of reviews you can collect. It's designed to help you gather as many reviews as possible.
Can I use Touch Reviews in multiple locations if I have a chain of businesses?
Yes, Touch Reviews can be used across multiple locations. There will be a small add on cost to your subscription with each location. We can provide additional cards to suit your needs.
What happens if I lose or damage one of the Touch Reviews cards?
If you lose or damage a card, please contact our support team, and we can provide a replacement card. Just pay for the postage and the card is on us.
How secure is my business and customer data on the Touch Reviews platform?
We take data security seriously. Your information is protected according to industry standards, and we do not share it with third parties.
Can I request reviews on other platforms, not just Google?
Currently, our focus is on Google reviews. However, we're continually exploring opportunities to expand our offerings.
Do you offer any resources or training on how to encourage customers to leave reviews?
Yes, we provide helpful guides and tips to assist you in encouraging customers to leave reviews. We're here to support your success.