Create surveys in seconds
Create, test, and modify surveys in just a few clicks. No coding or special skills required.
Save time with templates
Create. Customize. Repeat. Tailor surveys to your business goals – then save templates you can repurpose and reuse.
Gather feedback via text
Send conversational, text-friendly survey requests that get a response, not an eyeroll.
Create Net Promoter Score (NPS) surveys
Identify advocates. Request referrals. With our Net Promoter Score (NPS) surveys, you can turn satisfied customers into savvy brand ambassadors.
Ask all kinds of questions
Level up your surveys with multiple choice questions, drop-down menus, and checkboxes to capture general survey, NPS, CoreQ scores, and more.
Streamline surveys with response-based rules
Work smarter, not harder. Use custom-built rules triggers, and skip logic to ask customers relevant follow-up questions based on their previous responses.
Send surveys on autopilot
Reach your audience anywhere and boost response rates with automated text and email survey campaigns.
Stay in the loop
Get notifications for completed surveys and route responses to employees who can follow up.
Do it all from one dashboard
Read responses, reply to customers, resolve complaints, and request referrals — all from one unified inbox.
Act on feedback instantly
Use survey data to make things right with unsatisfied customers or request referrals from your biggest fans.
Route negative feedback for resolution
Automatically identify unhappy customers and create a ticket that is assigned to the appropriate team for rapid follow up and resolution.
Ask for reviews and referrals
Add review and referral requests to the end of your surveys to get more reviews and generate more leads.
Track survey response rates
Learn who’s reading and replying to your surveys. View stats by date, distribution channel, and location.
Summarize survey feedback in a single click
TouchIA will instantly generate summaries by survey or survey question so you can sort and analyze responses to find the answers you are looking for, in a single click.
Create visual reports
Get to the heart of customer feedback with visual reports that help make sense of survey response data.
Monitor NPS over time
Find out how customer satisfaction changes over time to stay ahead of any issues and keep your customers coming back.
Get location level insights
Filter and compare survey data by business location and employee to identify top performers and opportunities for improvement.
Uncover trends with AI
Analyze sentiment from short answer questions with Athena, Birdeye’s proprietary Natural Language Processing (NLP) engine.
Everything you need to run a digital business
